CADPAX Refunds and Support
Effective date: 1 July 2025
Last updated: 5 August 2026
CADPAX is developed by CBA Design Ltd. We are a small team and aim to keep support straightforward.
Getting your licence
After Lemon Squeezy confirms payment, we manually email the
.ldf
licence file for your purchased CADPAX product.
Please keep your order reference and licence file in a safe place.
If you have not received your licence file, email info@cadpax.com with your order reference.
Getting help
Email info@cadpax.com if you need help with:
- a missing or incorrect licence file;
- installing or using your CADPAX licence;
- a product issue; or
- a purchase or refund question.
Include your order reference, CADPAX product name, Vectorworks version, and a short description of the issue.
Please do not send payment-card details, passwords, or your full licence file by email.
Refunds
If something is wrong with your purchase, contact us first. We will review the issue and work with you to find a reasonable solution. What is deemed reasonable will be soley on our own descretion.
Where a refund is appropriate, it will be processed through Lemon Squeezy or another lawful payment process. A refunded licence may be withdrawn so it cannot continue to be used.
We do not offer refunds for change of mind after a licence has been issued.
Updates
CADPAX may be updated from time to time. We do not promise a particular update schedule, future feature, or compatibility with every future Vectorworks or operating-system version.
Contact
info@cadpax.com
09 622 0282
18 Waller Street, Onehunga, Auckland 1061
